At RK Web Solutions, we aim to provide top-quality web development services and ensure customer satisfaction. However, in certain cases, refunds may be necessary. Please read our refund policy below:

1. When Refunds Are Allowed

You may be eligible for a refund if:

• The project has not started after payment.
• There is a major delay in starting the project due to our fault.
• The final work does not meet the agreed requirements in the contract.

2. When Refunds Are Not Allowed

Refunds will not be given if:

• The client cancels the project after work has begun.
• The client does not provide necessary information, feedback, or approvals on time.
• The client requests changes to the project after work has started.
• There are minor delays due to unexpected situations beyond our control.

3. How to Request a Refund

• Send a written refund request to contact@rkwebsolution.co.in.
• We will review and respond within 2 business days.
• Approved refunds will be processed within 2 business days after confirmation.

4. Partial Refunds

If part of the work has been completed, we may offer a partial refund based on the work already delivered.

5. Resolving Issues

We encourage clients to first discuss any concerns with their project manager before requesting a refund.

6. Payment Fees

Refunds will be processed after deducting any applicable payment gateway or transaction fees.

7. Policy Updates

We may update this policy as needed. The latest version will always be available on our website.

For any questions, contact us at contact@rkwebsolution.co.in